User Data Deletion

This page explains how to request deletion of personal data that BrightReel Media holds about you, including data obtained through our Meta (Facebook / Instagram) Developer App. Meta may ask for a URL that describes this process; this page is that description.

1. What you can ask us to delete

Upon a verified request, we will delete or irreversibly anonymize, as applicable:

• Contact details and communication records tied to you (except minimal records needed to prove we honored an opt-out or deletion)
• Meta / Facebook / Instagram connection data we stored (account or Page IDs, usernames, permission scopes, and access tokens)
• Media and publishing metadata we stored for your engagement, where it is personal data or linked to your account
• Other personal information we hold that is not required by law to retain

Content already published to Facebook, Instagram, or other platforms lives on those platforms. Deleting our copy of tokens or metadata does not automatically remove posts from Meta; you (or a Page admin) can remove those posts in the native apps, or ask us to help remove posts we published if we still have access.

2. How to submit a deletion request

1. Send an email to privacy@brightreelsmedia.online
2. Use subject: Data deletion request
3. Include:
   • Your full name and business name
   • The email address you used with us
   • Facebook Page name and/or Instagram username, if you connected our Meta app
   • Any Meta app user ID you have (optional; helps us find records faster)

You may also write to discovery@brightreelsmedia.online; privacy requests sent there are forwarded to the same queue.

3. What happens next

1. We acknowledge your request, usually within a few business days
2. We verify your identity or admin authority over the relevant account/Page (we may ask a short confirmatory question)
3. We delete or anonymize the data categories above, invalidate stored Meta tokens, and stop using the connection
4. We send a brief confirmation when the request is complete

We aim to complete verified deletion requests within 30 days. If we need more time (for example to confirm ownership of a business Page), we will say so.

4. Revoke Meta access yourself (recommended)

In addition to emailing us, you can remove our app's access in Meta's settings (wording varies by product):

• Facebook: Settings → Apps and Websites (or Business Integrations) → remove BrightReel Media / our app
• Instagram: Settings → Apps and websites → remove the app

Revoking access stops new API use. Please still email us if you want us to delete data already stored on our systems.

5. Meta "Data Deletion Callback" note

If Meta's Developer Console asks for a Data Deletion Request Callback URL, you may use this page URL as the documented instructions endpoint for how users request deletion. We process deletion requests manually via email as described above. If we later deploy an automated callback endpoint, we will update this page with the technical URL and keep the email process available.

6. Related policies

• Privacy Policy — what we collect and why
• Terms of Service — use of the Site and services
• Cookie Policy — cookies and similar technologies

7. Contact

Deletion and privacy: privacy@brightreelsmedia.online
General: discovery@brightreelsmedia.online